IF NOT SHIPPED- We will offer order cancellation only for Non-Furniture items from our website that are valued at INR 5,000 or less. There will be a Cancellation charge of INR 500 or the Payment Gateway Charges applied (whichever is higher)
IF SHIPPED- If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective or damaged items within 15 days of the receipt of the product in our warehouse.
The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply.
WE DO NOT HAVE A ‘Change of Heart’ Cancellation policy
In cases where the product on arrival is damaged or defective, we can offer a refund or replacement for the item.
A Repairs Policy will be applied to clients who have reported damage to their Gulmohar Lane product.
When a client reports a damage (post using the product) it will be covered under the Repairs Policy; we offer a warranty of 1 year on the products post-delivery and any manufacturing defects that are not evident to man-made damages, will be repaired free of cost. Gulmohar Lane provides One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods.